Refund Policy
Overview
At STAMINAFORGE™, we want our customers to feel confident when placing an order.
If you are not satisfied with your purchase, we offer a 30-day satisfaction guarantee under the conditions outlined below.
Eligibility for Returns
You may request a return or refund if:
- Your request is made within 30 days of receiving your order
- The product was purchased directly from staminaforge.com
You contact our support team before returning any item
- To initiate a return, please contact us at:
📧 dulizhan251224@outlook.com
(include your order number in your message)
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return, including:
Products that have been used or show signs of wear
Items returned without prior approval
Products damaged due to improper use
These conditions help ensure fairness and safety for all customers.
Return Process
If your return request is approved:
Our support team will provide return instructions
Items must be shipped back in their original packaging where possible
Customers are responsible for return shipping costs unless the item arrived damaged or defective
Please do not send products back without contacting us first.
Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your payment provider
We do not charge restocking fees
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue.
We will review the case and assist you with a replacement or refund as appropriate.
Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, it is no longer eligible for cancellation and must follow the return process above.
Important Notes
Individual experiences may vary
This product is intended for adult use only (18+)
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition
Contact Us
If you have any questions about this Refund Policy, please contact:
📧 dulizhan251224@outlook.com